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Welcome to
the official website of Mumbai Dabbawala ,
www.mydabbawala.com , we are also known as Dabbawalla , Dabbawalas , Dabbawalahs ,
Dabbawallahs , Dabawala , Dabbawalas ,
tiffinwala , tiffinwalla , etc. We are a 118
years old organization as on 2008, started in year 1890 ,
what we do is simple , we collect tiffin boxes
(called Dabbas) from the residence of the
working people and deliver it to their officer
during the lunch timings. Every day
approximately 5000 Dabbawalas deliver home made
food to about 200,000 ( 2 lakhs) customers in
the nook and corner of Mumbai , India. Although
this job seems simple but what is amazing is
that most of Dabbawalas are illiterate and yet
they are able to deliver food to people at the
right time and to the right person using a
simple colour coding system without using any
modern technology or computer systems. No wonder
that's the reason why Dabbawalas have been given
six sigma ranking by Forbes group and also ISO
9001:2000 for their accuracy and customer
satisfaction. Dabbawala rose to
international fame after the historic visit of
English Prince Charles followed by Sir Richard
Branson - the chairman of Virgin group ,
England. Most of Dabbawalas are from Varkari
community of Maratha clan. Today Dabbawala have
become a symbol of honesty , hard work , time
management , accuracy and a case study of six
sigma and supply chain management. No wonder the
business schools , Universities , corporate and
MBA institutes from all across the the world ,
invite Dabbawala to give lecture on their
Management and try to be benefited by their rich
experience , however the Dabbawalas still
continue to do what they are most famous for -
delivering tiffin boxes. |