Mumbai dabbawallas lecture at IIMs |
|
M Medge (right) of the tiffin carrier�s association who has been
addressing management students and business conferences. Pic:
Santosh Harhare |
These management gurus wear dhotis, Gandhi
topis and speak only a smattering of English while delivering
lectures about efficiency to management students, corporate houses
and business conferences.
They are Mumbai�s dabbawallas who speak from the heart about the
trade they know best � carrying two lakh dabbas to the city�s
office-goers.
Secretary of the Nutan Mumbai Tiffin Box Suppliers Charity Trust
Gangaram Talekar and M Medge, a tiffin carrier contractor � both
essentially dabbawallas � have been delivering lectures at premier
institutes like the IIMs, CII conferences, Symbiosis institutes, WTC,
for the last six years.
�It started with the Confederation of Indian Industry inviting us
for a lecture,� said Talekar. �Our connections are well-managed,
which is what we talk about at the lectures. Without putting in any
capital ourselves, we manage to achieve a difficult feat,� he added.
Around 5,000 dabbawallas work every day through a system of multiple
relay to deliver tiffin boxes in an exercise that begins at 9 am and
ends at 5 pm. The finely-tuned system earned them a Six Sigma rating
from business magazine Forbes.
Points discussed by the two
dabbawallas
* They rely on low capital and use cycles, wooden carriages and
local trains to achieve their target.
* There are several groups that work independently and network with
each other to achieve one goal.
* They meet once a month where all the groups gather and thrash out
issues.
* There is no retirement age. People work as long as they want. to.
* Since their lifestyle is simple and involves a lot of physical
exercise, they rarely suffer from illnesses.
* The dabbawallas have a credit society which gets them through
money crunches.
* Being �annadattas� they are automatically treated with respect.
|
Six Sigma rating
A few years ago, US business magazine Forbes gave Mumbai�s
dabbawallas a Six Sigma performance rating, or a 99.999999
percentage of correctness � which means one error in six million
transactions.
Six Sigma is a process that helps organisations focus on
delivering near-perfect products and services. If you use Six
Sigma you can measure how many defects there are in a process
and can systematically figure out how to eliminate them and try
and achieve zero-defect status.
How the dabba is delivered
* The first dabbawalla picks up the tiffin from home and takes
it to the nearest railway station.
* The second dabbawalla sorts out the dabbas at the railway
station according to destination and puts them in the luggage
carriage.
* The third one travels with the dabbas to the railway stations
nearest to the destinations.
* The fourth one picks up dabbas from the railway station and
drops them of at the offices.
* The process is reversed in the evenings. |
|
|
|